Frequently Asked Questions

We had some feedback from our members that the cash back programme was too complex and time heavy, so we took the difficult decision not to extend the promotion on the planned end date. Therefore, after reviewing the cash back programme and listening to our members, the offer will end on 31st December 2022.

In the current economic climate, we are looking at other ways we can give our members more benefits and monetary discounts, and how we can support them on their journey.

We look forward to sharing more details on the new initiatives with you in 2023, so watch this space!

We’re always looking for ways to ensure that you’re getting value for money. You can find all the joining benefits and the other ways we can support you on your parenting journey by visiting the SMA^® Baby Club website here.

We’re passionate about nurturing babies and toddlers and supporting their parents for a healthier future, with that in mind we have loads of articles, tools, and tips to help support you at whatever stage of the parenthood journey you’re at.

You can also look out for regular promotions on our SMA^® PRO Follow-on and Growing Up Milks and SMA^® ADVANCED Follow-on and Growing Up Milks at selected retailers. You can view availability and stockists on the product pages on our SMA^® Baby Club website. Simply click the ‘Where to buy’ button on the product page of your choice, and it will show all the current prices in our retailers including promotions.

We will start the roll out in early 2023, as soon as the current programme ends, however we will be adding to the benefits throughout the year, as time goes on.

You can see all the existing benefits on your member area, once logged in here.

These include 24/7 advice from our expert Careline team and useful articles, tools & tips to help support you at whatever stage of the parenthood journey you’re at.

You need to register with SMA^® Baby Club, have a baby aged between 6 and 36 months old, buy one of the products listed below, take a picture of your receipt and upload it on the SMA^® Baby Club rewards page to claim the cashback.

Products eligible for SMA^® Baby Club rewards:

• SMA^® ADVANCED Follow-on Milk 800g
• SMA^® ADVANCED Growing Up Milk 800g
• SMA^® PRO Follow-on Milk 800g
• SMA^® PRO Growing Up Milk 800g

N.B. For the standard offers, three tins of the same product must be purchased, either in a single transaction or separately. The offer cannot be claimed until the third tin has been purchased. Valid till receipt(s) will be required showing each such purchase.

You can sign up here.

If you’re already a member you can access SMA^® Baby Club rewards here.

The SMA^® Baby Cards rewards programme is valid for the following products:

• SMA^® ADVANCED Follow-on Milk 800g
• SMA^® ADVANCED Growing Up Milk 800g
• SMA^® PRO Follow-on Milk 800g
• SMA^® PRO Growing Up Milk 800g

N.B. For the standard offers, three tins of the same product must be purchased, either in a single transaction or separately. The offer cannot be claimed until the third tin has been purchased. Valid till receipt(s) will be required showing each such purchase.

You can claim a welcome offer of £5 cashback after purchasing your first tin of the products listed below. Then you can claim a standard offer of £5 cashback for every third tin of the same product that you purchase.

Products eligible for SMA® Baby Club rewards:

• SMA^® ADVANCED Follow-on Milk 800g
• SMA^® ADVANCED Growing Up Milk 800g
• SMA^® PRO Follow-on Milk 800g
• SMA^® PRO Growing Up Milk 800g

N.B. For the standard offers, three tins of the same product must be purchased, either in a single transaction or separately. The offer cannot be claimed until the third tin has been purchased. Valid till receipt(s) will be required showing each such purchase. Each welcome offer can be claimed only once.

You need to:

1. Buy at least one of the products listed below
2. Log in to SMA^® Baby Club and open the rewards page
3. Choose which offer you want to claim
4. Click on the upload receipt icon
5. Take a picture of your receipt
6. Enter your bank or PayPal details (only needed once)
7. You will receive £5 cashback upon uploading receipt of your first tin purchased and then £5 cashback for every third tin purchased

Upload your first receipt here.

Products eligible for SMA^® Baby Club rewards:

• SMA^® ADVANCED Follow-on Milk 800g
• SMA^® ADVANCED Growing Up Milk 800g
• SMA^® PRO Follow-on Milk 800g
• SMA^® PRO Growing Up Milk 800g

N.B. For the standard offers, three tins of the same product must be purchased, either in a single transaction or separately. The offer cannot be claimed until the third tin has been purchased. Valid till receipt(s) will be required showing each such purchase. Each welcome offer can be claimed only once.

You will receive an email upon successful upload of your receipt.

You can also:

1. Go to SMA^® Baby Club rewards
2. Click on My profile within the offer window.
3. Click on My Purchases. Here you can get to know the status of all the claims which you have made.

You will receive a confirmation email. This may take up to 3 days.

You can also:

1. Go to SMA^® Baby Club rewards
2. Click on My profile within the offer window.
3. Click on My Purchases. Here you can get to know the status of all the claims which you have made.

We will send it to you directly via either your PayPal or Bank Account depending on the method you have chosen.

Once you have uploaded your first receipt, you will be prompted to register with the cashback platform by entering your First Name, Last Name, Gender and Date of Birth. You will then be asked to provide your PayPal or Bank Account details. You only have to provide these details once during your first claim. Please note that your payment details will only be used by Quotient in order to send cashback to you. These details will not be shared with SMA^® Nutrition.

Receipt validation can take up to 3 working days

You must be a member of SMA^® Baby Club and your baby must be between 6 and 36 months.

For the welcome offers, you need to upload a qualifying receipt of the corresponding product on the SMA^® Baby Club rewards page.

For the standard offers, you need to buy three tins of the corresponding product and upload the receipt(s) on SMA^® Baby Club rewards page. Once the third tin has been successfully validated you will receive your cashback either via PayPal or into your bank account.

You can sign up to SMA^® Baby Club here.

Already a member? You can access the SMA^® Baby Club rewards page here.

It is based on the date of birth you entered when you registered with the SMA^® Baby Club. If you think there has been a mistake, please edit your profile here. 

The date of birth of your youngest registered eligible child (between 6 – 36 months old) will be used automatically. This is so that you can make the most of the savings available for the longest period of time. If you think there has been a mistake, or you’d like to check your baby’s date of birth information, you can view your profile here.

1. Uploading your receipt takes less than a few seconds depending on your internet connection/speed of the device you are using to upload
2. Validating your receipt takes up to 3 days to be accepted
3. Once accepted payment can take between 1-5 days

You will be prompted to select your preferred choice of payment method when you submit your first receipt. You can submit your first receipt here.

You need to provide us with your first name, last name, gender and date of birth to set up your profile and then provide the email address that you use for your PayPal account. You will be prompted to register with the cashback platform and your payment details once you have uploaded your first receipt using your SMA^® Baby Club rewards card.

No, if you don’t have a PayPal account, just provide the email address you would like to use when prompted and an account will be automatically created for you by PayPal. You will then receive an email to this address from PayPal describing how to complete the account set up. Your cashback will then be waiting for you in this PayPal account. If you don’t want to use PayPal, you can choose a Bank transfer.

You need to provide us with your first name, last name, gender and date of birth to set up your profile and then provide your sort code and account number. You need to do this within the SMA^® Baby Club rewards card once you’ve uploaded your first receipt. 

No, once validated your cashback payment will need to be processed. This takes 1 working day and you will be notified by email once complete. The money will then take between 1 to 5 working days to appear in your account. This depends on the payment method chosen (PayPal or Bank transfer). This payment will appear as "Shopmium (Quotient Technology Limited)" or as "Bank Giro Credit Consumer Rebate AC" on your Bank or PayPal statement. Shopmium is the technology provider powering the SMA^® Baby Club rewards cashback platform and Quotient is their parent company.

The Quotient system uses the highest levels of security and adheres to industry best practices. Your bank details can only be used for crediting your account with the cashback. If you prefer you can select to use PayPal instead. You can make this choice within the SMA^® Baby Club rewards page once you upload your first receipt.

The payments made by Shopmium into your bank account will appear as "Shopmium (Quotient Technology Limited)" or as "Bank Giro Credit Consumer Rebate AC". Shopmium is the technology provider powering the SMA^® Baby Club rewards cashback platform and Quotient is their parent company.

You will get an email notification from us that your cashback payment has been processed. The money will then appear in your bank or PayPal account within 5 days.

1. Go to SMA^® Baby Club rewards page and log in
2. Click on My profile within the offer window
3. Click on Payment Method
4. Select the preferred payment method and change it as per your convenience

You will receive an email from us explaining what the problem is and asking for any additional information.

Yes, you should keep your receipts until you have had notification by email that your receipt has been successfully validated.

Typically you will receive payment faster when using PayPal.

Yes, you can claim multiple offers using the same receipt if you have purchased the number of tins required. You need to upload the same receipt to claim each offer.

N.B. For the standard offers, three tins of the same product must be purchased, either in a single transaction or separately. The offer cannot be claimed until the third tin has been purchased. Valid till receipt(s) will be required showing each such purchase.

You can find a step by step guide here (www.smababy.co.uk/rewards). Alternatively, you need to:

1. Buy at least one of the products listed on the SMA^® Baby Club rewards page
2. Log in to SMA^® Baby Club and open the rewards page
3. Choose which offer you want to claim
4. Click on the upload receipt icon
5. Take a picture of your receipt
6. Enter your bank or PayPal details (only needed once)
7. You will receive £5 cashback upon uploading receipt of your first tin purchased and then £5 cashback for every third tin purchased

For more information you can contact our SMA Careline^® team via the live chat service at www.smababy.co.uk/sma-careline, or if you’d prefer to speak on the phone you can call them on UK: 0800 0 81 81 80.

All SMA^® Baby Club members with a child between 6 and 36 months can take part. If you are not yet a member why not sign up today?

You can unsubscribe to the rewards programme by clicking on ‘unsubscribe’ in the e-mails regarding your SMA^® Baby Club rewards card. This can be found in the footer.

SMA^® Baby Club rewards is run using Quotient technology. To contact Quotient for technical assistance:

1. Go to the SMA^® Baby Club rewards page and log in
2. Click on ‘My Profile'
3. Click on ‘Help Center’