Epical Global Disclaimer

Please read this disclaimer carefully before using our Midwives Live Chat service.

For Information and Support Purposes Only

This service is provided by Epical Global Ltd for informational and educational purposes only. It is not a substitute for personalised medical care or emergency services. If you are in labour, experiencing a medical emergency, or have urgent concerns about your health or your baby’s wellbeing, please contact your healthcare provider or emergency services immediately.

Not a Substitute for In-Person Medical Care

While our live chat is operated by qualified and registered healthcare professionals (such as midwives), the support provided is based solely on the information you share and is not intended to replace direct, face-to-face clinical assessment, diagnosis, or treatment. All advice given is general in nature.

Accuracy Depends on the Information You Provide

Any support or guidance given through this service depends entirely on the completeness and accuracy of the information you provide during the chat. We are not liable for any consequences arising from omitted or incorrect information.

No Emergency, Labour, or Birth Support

Our live chat team is unable to offer assistance during labour or birth, or in any urgent or emergency situation. If you are in labour, bleeding, experiencing reduced fetal movements, severe pain, or other urgent symptoms, seek medical attention immediately.

Do Not Delay Seeking Medical Advice

Never delay, disregard, or stop medical care or treatment based on the information provided via this live chat. If you are unsure or feel something isn’t right, contact your midwife, GP, or local maternity unit without delay.

Limitations of Online Communication

Due to the limitations of online chat, we may advise you to consult your usual healthcare provider for a full assessment. You are responsible for seeking appropriate follow-up care where needed.

Use of This Service Confirms Your Agreement

By using the Midwives Live Chat service, you acknowledge and accept this disclaimer in full.